Privacy Policy

Seri Kasih is a family law practice based at No. 27, Jalan Burma, 10050 George Town, Pulau Pinang, Malaysia. We are the data controller for the personal information you provide to us through this website or in the course of engaging our services.

For data-related enquiries, you may contact us at [email protected] or by phone at +60 4-228 6503 7.

We collect personal information in the following ways:

Via contact forms on this website: When you submit an enquiry, we collect your name, email address, and optionally your phone number and message content.

During client consultations: When you attend a meeting with us, we collect information relevant to your legal matter, which may include personal and family circumstances, financial information, and other sensitive details necessary to provide advice.

Via cookies and website analytics: We may collect non-identifiable information about how you use our website. See Section 5 and our Cookie Policy for details.

Legal basis for processing: We process your data on the basis of your consent (for website enquiries and cookies), for the performance of a contract or pre-contractual steps (for client engagements), and to comply with our legal obligations as advocates and solicitors under the Legal Profession Act 1976.

Retention periods: Website enquiry data is retained for up to 12 months. Client matter files are retained for a minimum of 7 years following conclusion of the matter, as required by professional conduct rules.

We use the personal information we collect for the following purposes:

• To respond to enquiries submitted through our website contact form
• To arrange and conduct client consultations and legal engagements
• To prepare and manage documents relevant to your legal matter
• To communicate with you about your matter, including updates and next steps
• To comply with our professional and legal obligations as a law practice
• To improve the functionality and content of our website

Marketing: We do not send unsolicited marketing communications. If you have engaged our services, we may occasionally send relevant information by email. You may opt out at any time by contacting us at [email protected].

Third parties: We do not sell your personal information. We may share information with third parties only where necessary to carry out your legal matter (for example, sharing documents with a mediator or the other party's legal representatives, with your knowledge), or where required by law.

We take the security of your personal information seriously. The measures we have in place include:

• Secure, encrypted storage for electronic files containing client information
• Access to client data restricted to team members directly involved in your matter
• Physical files held securely in locked storage at our office premises
• Regular review of our data handling practices to maintain appropriate standards

In the event of a personal data breach that is likely to affect your rights or interests, we will notify you and, where required, the relevant authority, without undue delay.

Our website uses cookies to function properly and to help us understand how visitors use the site. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Required for the site to operate. These cannot be disabled.
• Analytics cookies: Help us understand page visits and usage patterns. Optional.
• Preference cookies: Remember your settings and choices. Optional.

You can manage your cookie preferences at any time via our Cookie Policy page.

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may ask us to correct inaccurate or incomplete information.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
• Right to limit processing: In certain circumstances, you may ask us to restrict how we use your data.
• Right to enquire: You may contact us with questions about how your data is being handled.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

If you have concerns about how we handle your data that we have not been able to resolve, you may raise the matter with the Department of Personal Data Protection Malaysia (www.pdp.gov.my).

For all privacy-related matters, please reach us at:

Seri Kasih
No. 27, Jalan Burma, 10050 George Town, Pulau Pinang, Malaysia
Email: [email protected]
Phone: +60 4-228 6503 7